Privacy Policy

At Siya Panacea, we value your trust and are committed to protecting your personal information. This Privacy Policy explains, in a simple question-and-answer format, how we collect, use, and safeguard your data when you shop with us online.

1. What information is, or may be, collected from you?

We collect personal and non-personal information to provide a smooth shopping experience.

Personal Information:

• Your full name
• Email address
• Contact number
• Billing and shipping addresses
• Payment information (processed securely by third-party gateways)
• Account login details (if you register with us)

Non-Personal Information:

• Your IP address and browser type
• Device details and operating system
• Pages visited, time spent, and browsing patterns
• Cookies and analytics data

2. How do we collect the information?

We collect information in the following ways:

• Directly from you — when you create an account, place an order, subscribe to our newsletter, or contact customer service.
• Automatically — through cookies and analytics tools when you visit our website.
• From third parties — such as payment gateways or shipping partners who assist in order fulfilment.

All data collection methods comply with Australian privacy standards and are used solely to enhance your Siya Panacea experience.

3. How is the information used?

Your information helps us serve you better. We use it to:

• Process, fulfil, and deliver your clothing orders
• Communicate updates about your order, payment, or shipping
• Improve our website, customer service, and user experience
• Send promotional offers, style updates, and newsletters (only if you’ve opted in)
• Prevent fraud and comply with legal obligations

We never sell, rent, or misuse your personal information.

4. With whom will your information be shared?

We share your information only with trusted partners who help us operate our business, such as:

• Payment processors (e.g., Stripe, PayPal) for secure transactions
• Shipping and logistics providers (e.g., Australia Post, Sendle)
• Marketing and analytics tools (e.g., Google Analytics, Meta Ads, Mailchimp)
• Website hosting and IT support partners for platform maintenance

All partners are bound by confidentiality and data protection agreements.

5. What choices are available to you?

You have full control over your personal information:

• You may choose not to provide certain information (this may limit access to some features)
• You can opt out of marketing emails anytime using the “Unsubscribe” link
• You can disable cookies in your browser settings (some features may not function properly)
• You may request that we do not share your data with marketing partners

6. How can you correct inaccuracies?

You can update or correct your information at any time:

• By logging into your Siya Panacea account and editing your details
• Or by contacting us at admin@siyastore.com

Upon verification, we will update your information within a reasonable timeframe. Data deletion requests will be honoured unless retention is required by law.

7. How do we protect your information?

• SSL encryption for all online transactions
• Restricted access to personal data by authorised personnel only
• Regular monitoring and security updates
• No storage of full payment card details on our servers

Your privacy and security are our top priorities.

8. Whom should you contact for privacy concerns?

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us at admin@siyastore.com.

9. Changes to this Policy

Siya Panacea may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

All updates will be posted on this page along with a revised “Effective Date.”

Thank you for trusting Siya Panacea — your privacy matters to us.